The Customer Relation Executive (CRE) requires an individual who can manage customer interactions via phone calls, provide accurate information about products or services, address various customer concerns, and ensure a positive customer experience at all times.
Handle inbound and outbound customer calls.
Provide detailed information about products and services.
Resolve customer complaints and issues in a timely manner.
Maintain accurate records of customer interactions.
Follow up with customers to ensure issues are resolved.
Meet performance goals and targets set by the management.
Collaborate with internal teams to improve customer service.
Keep updated with product knowledge and company policies.