Key ResponsibilitiesMake outbound calls to potential customers to introduce and promote company products or services��.Handle inbound calls, resolving customer queries and providing accurate information about products and services��.Maintain and update customer databases, record call details, feedback, and follow-up requirements��.Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions�.Use scripts for calls, customize messaging based on conversation flow, and memorize key product details��.Foster and maintain positive relationships with customers and prospects, and collect feedback for service improvement��.Collaborate with sales and marketing teams for campaign alignment and performance improvement�.Prepare reports and documentation based on customer conversations for organizational review�.Required Skills and QualificationsMinimum qualification: 12th grade or higher; graduation is preferred by some employers�
�.Prior experience in sales, telecalling, telemarketing, or customer service is an advantage�
�.Excellent verbal communication and persuasion skills, with the ability to handle rejections professionally��.Basic computer literacy, with familiarity in CRM software and data entry��.Strong interpersonal skills and adaptability to change communication style as needed�
�.Good time management and multitasking ability to handle high call volumes and performance targets�.Organization, attention to detail, and problem-solving skills for maintaining accurate records and resolving issues�
�.Challenges and Work EnvironmentHandling high volumes of repetitive calls and performance pressure from sales targets�
.Resilience needed for dealing with frequent rejections and diverse customer responses