Job Description:
· Manage large amount of incoming & outcoming calls
· Generates Sales Lead
· Provide accurate, valid & complete information by using the right method/ tools
· Meet personal/ customer service team sales targets & call handling quotas
· Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
· Keep Records of customer interactions
· Follow communication procedures, guidelines & policies
· Take the extra mile to engage customers
Skills:
· Excellent communication & presentation skills
· Ability to multi-task, priorities, and manage time effectively
· Track Record of over- achieving quota
· Strong phone contact handling skills & active listening
· Familiarity with CRM systems & practices
· Customer Orientation & ability to adapt/ respond to different types characters
· Age limit 34
· Experience: 2 to 3 year’s