Key Responsibilities:
Handle inbound and outbound calls, messages, and emails from customers.
Provide accurate information about our services.
Resolve customer issues or escalate them to the concerned department.
Maintain customer records and follow up on interactions.
Ensure high levels of customer satisfaction.
Requirements:
Strong communication skills in English and regional languages.
Prior experience in customer support is preferred.
Basic computer knowledge (MS Office, CRM tools).
Patience, empathy, and a problem-solving attitude