Customer engagement: Building rapport with potential and existing customers, understanding their needs, and explaining product features and benefits through virtual presentations and calls.
Sales process management: Guiding leads through the sales funnel, handling inquiries, negotiating deals, and closing sales to meet quotas.
Relationship management: Maintaining long-lasting relationships with existing customers through follow-up and after-sales service.
Administrative tasks: Creating and maintaining an accurate customer database in a CRM, documenting sales activities, and tracking performance metrics.
Market and product knowledge: Staying up-to-date on product information, services, industry trends, and competitor offerings.
Collaboration: Working with marketing, field sales, and customer service teams to align on strategies and improve sales performance.