Contact customers via phone, email, or field visits to follow up on outstanding payments.
Explain repayment schedules, EMI structures, and consequences of non-payment in a professional manner.
Negotiate repayment terms and settlements while maintaining company policies.
Update collection records and customer interactions in the system.
Coordinate with the accounts and recovery teams for escalated cases.
Achieve monthly and quarterly recovery targets.
Maintain compliance with RBI and company guidelines during recovery processes.
Build and maintain positive relationships with customers to ensure long-term repayment discipline.