Serve as the primary point of contact for assigned clients, managing day-to-day communication and ensuring a seamless experience.
Able to attend the client places regarding meeting.
Develop and maintain long-term relationships with key stakeholders.
Understand client goals, challenges, and needs to proactively offer solutions and services.
Monitor client satisfaction and handle any issues or escalations with professionalism and urgency.
Collaborate with internal teams (e.g., sales, product, support, operations) to ensure client needs are met and expectations exceeded.
Bachelor’s degree in Business, Marketing, Communications, or related field.
3+ years of experience in client relationship management or related field.
Excellent communication skills.
Proven ability to manage multiple client accounts and projects simultaneously.
Problem-solving mindset and ability to think strategically.
High level of professionalism and customer-centric approach.