A Client Relationship Manager (CRM) builds and maintains long-term relationships with clients by understanding their needs, addressing concerns, and ensuring satisfaction with products and services. Key responsibilities include serving as a primary contact, resolving client issues, collaborating with internal teams, analyzing market trends to develop retention strategies, identifying opportunities for upselling or cross-selling, and monitoring client feedback to improve services. Essential skills for this role include strong communication, interpersonal skills, problem-solving abilities, and proficiency in CRM software