Position Overview: The Centre Manager will be responsible for overseeing the overall functioning of the assigned centre(s), ensuring smooth operations, achievement of business goals, and delivering a high-quality student and parent experience. The role combines sales & counselling responsibilities with team management, centre operations, and local business development. ESSENTIAL DUTIES AND RESPONSIBILITIES Counsel students and parents, providing the right career options and guidance for relevant courses. Ensure timely resolution of student and parent queries. Drive student servicing and support for enrolled students to enhance satisfaction and retention. Generate data points and sources relevant to achieving sales targets. Conduct regular follow-up calls with prospective leads and maintain healthy conversion rates. Build tie-ups with schools/coaching centers for sessions with Class XI & XII students, generating business opportunities. Plan and execute local marketing initiatives (ATL & BTL activities) to increase brand visibility and lead generation. Achieve daily, weekly, and monthly sales targets set for the centre(s). Compile and analyze market intelligence and competitor activities. Develop and share insights to support future business strategies and positioning of IIFM/PRATHAM in the market. Oversee daily centre operations including student walk-ins, counselling, and query handling. Ensure smooth functioning of in-house systems, including student entries, fee collection, closure of day books, and timely deposit of fees into PRATHAM accounts. Maintain discipline, cleanliness, and adherence to operational standards at the centre. Lead, motivate, and manage the centre team (counsellors, support staff, faculty coordinators, etc.). Set clear goals, monitor individual and team performance, and provide regular feedback. Conduct regular team meetings, training, and skill-development sessions to enhance performance. Ensure adherence to organizational policies, processes, and compliance guidelines. Manage multiple centres in the assigned region, ensuring uniformity in operations, service quality, and target achievement. Act as a link between Head Office and centre teams, ensuring effective communication and implementation of strategies. Support new centre setup, launches, and process standardization across locations.