1. Be the key point of contact for the Manager and other department
heads and assist in trouble shooting and problem solving through to fruition.
2. Lead operational running of the branch, prioritizing under-performing areas and
suggesting/ managing adjustments through to fruition.
3. Develop and implement medium term branch improvements.
4. Plan, prepare month-end reports and monitor annual budget month-on-month
with the MD.
5. Maintaining standards of Health and Safety, hygiene and security in the work
environment.
6. Monitor productivity, KPI’s analyse performance with Operations department
heads and review under performance with operations managers.
7. Regular analysis and review of Crucial KPI’s for the business and proposal of
improvements. To develop strategies and objectives to maximize customer service,
productivity, growth, planning and cost control for the Branch.
8. Commercially focused, always looking to new client opportunities