Sales and Distribution:
Managing and growing a team of personal loan sales executives.
Achieving personal loan sales targets and contributing to overall business profitability.
Developing and implementing sales strategies to increase market share.
Building and maintaining strong relationships with customers and channel partners (e.g., DSAs).
Team Management:
Recruiting, hiring, and training new team members.
Providing coaching and mentoring to team members to improve performance.
Motivating and inspiring the team to achieve sales targets.
Relationship Management:
Building and nurturing relationships with existing and potential clients.
Understanding customer needs and providing personalized solutions.
Ensuring excellent customer service and satisfaction.
Process and Operations:
Ensuring smooth loan processing and documentation.
Coordinating with internal teams (e.g., credit, operations) to facilitate loan approvals and disbursements.
Managing and reporting on key performance indicators (KPIs) such as sales targets, delinquency rates, and customer satisfaction.