Location: Mulund West, Mumbai (Candidates must reside within a 15 km radius)
Experience: Minimum 3 years
Salary: Upto 4.20 LPA
Employment Type: Full-time
Work Days: Monday to Saturday
Gender Preference: Female
We are looking for a smart, dedicated, and fluent English-speaking professional to join as an Enquiry & Admission Facilitator. This role is ideal for someone passionate about education and skilled in communication and customer service.
The primary responsibility is to convert admission inquiries into successful enrollments, ensuring a smooth and informative experience for prospective students and their families. This is a target-oriented role that requires multitasking abilities, excellent interpersonal skills, and proficiency in CRM and Excel.
• Handle incoming admission inquiries through phone, email, social media, WhatsApp, and walk-ins.
• Provide accurate and engaging information about our academy, programs, teaching methodologies, and admission procedures.
• Consistently follow up with leads to drive inquiry-to-enrollment conversions.
• Maintain and update interaction records using CRM software.
• Coordinate with the academic team to schedule assessments, interviews, and other admission-related activities.
• Meet or exceed monthly and quarterly admission targets.
• Manage all campus and school placement empanelment activities to expand the academy's outreach.
• Generate and present regular reports on inquiry status, admission metrics, and conversion ratios.
• Bachelor’s degree in any discipline.
• Minimum 3 years of experience in admissions, customer service, or sales roles.
• Exceptional verbal and written communication skills in English.
• Proficiency in Microsoft Excel and CRM platforms.
• Strong customer-centric mindset with the ability to build rapport quickly.
• Ability to work under pressure and consistently meet targets.
Interested candidates can share their updated profiles with the subject line:
“[Job Title] – [Your Name]”
Email to: ambitious@smgroup.work
(CC: team.hiringdesk@gmail.com)
For queries, contact:
📞 +91-93215 83057 / 8850220484
In your email, mention the following details:
• Total years of experience
• Current CTC
• Expected CTC
• Notice Period
• Location