Company Name: Lens crafter
Website : https://www.lenscrafters.com
Designation : Store Manager
Location : Palladium Mall, Mumbai
Fields of responsibility:
Shop management:
Staff planning:
Ensure an efficient staff plan that covers all areas at all times.
Check sum-up of working hours for all staff members at the end of the week/month and
ensure that we are within target (staff costs).
Sales and customer service:
Execute sales and service to customers as first priority
Ensure that there is a standardized greeting and salutation line for all customers.
Create an “approach to customer” attitude in the staff.
Achieve 80% score in the customer service metrics of mystery audit results.
Ensure implementation of Bestseller’s service standards; all employees greet and serve our customers.
Ensure that complaints and returns are handled friendly, helpfully and professionally.
Keep updated on complaint and exchange rules and customer rights.
Ensure Month on month growth in sales turnover of stores
Ensure growth in creating the preferred place to shop and the most attractive place to work
Positive progress of the shops (10% bottom line result)