Operational and administrative tasks
Oversee daily store operations, including opening, closing, and floor supervision.
Handle cash and manage point-of-sale (POS) systems.
Implement and maintain safety and security protocols to prevent loss.
Coordinate with vendors and suppliers for timely stock delivery.
Manage logistics for incoming and outgoing shipments.
Perform periodic maintenance and cleaning to keep the store safe and functional.
Inventory and stock management
Manage and monitor inventory levels to ensure accuracy.
Keep accurate records of all stock and inventory transactions.
Conduct regular stock checks and inventory audits.
Process and document the receiving, storing, and issuing of materials.
Organize stockrooms for efficient storage and retrieval.
Track and manage stock that is expiring.
Staff and customer management
Supervise, train, and schedule store staff.
Conduct performance evaluations for employees.
Address customer complaints and ensure a positive customer experience.
Motivate staff to achieve sales targets.
Ensure all staff are trained on products, policies, and customer handling.