Customer service and sales
Sell movie tickets at the box office.
Sell food and beverage products at concessions and the coffee counter.
Enroll customers in the Club Cinepolis membership program.
Handle customer queries and complaints and escalate critical issues to supervisors.
Greet and assist customers at all areas of the cinema.
Operations and cinema experience
Check tickets and usher guests to their seats in the auditorium.
Perform pre-rush preparations before shows and intervals.
Serve food and beverages to customers at their seats in the auditorium.
Ensure smooth show operations and auditorium setup.
Maintenance and cleanliness
Perform routine cleaning of all areas, including counters, serving areas, and auditoriums after shows.
Maintain hygiene standards at workstations and serving areas.
Report any maintenance or safety issues to supervisors immediately.