Sales:
Demonstrates products, explains features and benefits, and provides recommendations.
Transactions:
Processes payments, handles returns and exchanges, and maintains accurate cash register operations.
Inventory Management:
Restocks shelves, assists with inventory control, and ensures a clean and organized sales floor.
Problem Solving:
Resolves customer complaints and issues in a professional and timely manner.
Sales Promotions:
Promotes sales, informs customers about special offers, and assists with visual merchandising.
Skills and Qualities:
Customer Focus: Excellent communication, interpersonal, and customer service skills are essential.
Product Knowledge: Understanding of products, pricing, and promotions.
Sales Skills: Ability to identify customer needs, upsell products, and close sales.
Organizational Skills: Ability to manage inventory, maintain a clean sales floor, and organize displays.
Problem-Solving Skills: Ability to handle customer complaints and resolve issues effectively.
Adaptability: Ability to work in a fast-paced environment and handle diverse customer interactions.
Example Duties:
Greeting customers and directing them to the appropriate products.
Answering questions about products, pricing, and store policies.
Assisting customers in finding the right products and sizes.
Processing purchases and returns using the point-of-sale (POS) system.
Restocking shelves and maintaining a clean and organized sales floor.
Monitoring inventory levels and alerting management to low stock.
Resolving customer complaints and providing positive solutions.
Participating in visual merchandising activities to enhance the shopping experience.