The Jewellery Store Manager will oversee daily operations, ensure exceptional customer service, manage inventory, and drive sales to meet revenue targets. This role requires a strong understanding of jewellery products, excellent leadership skills, and the ability to maintain a luxurious and customer-centric store environment.
Manage day-to-day store operations, ensuring smooth functioning and compliance with company policies.
Maintain a clean, organized, and aesthetically appealing store layout.
Implement visual merchandising guidelines to showcase jewellery collections effectively.
Drive sales to achieve monthly and annual revenue targets.
Deliver exceptional customer service and ensure a personalized shopping experience.
Handle customer queries, complaints, and returns with professionalism.
Recruit, train, and supervise store staff, including sales associates and support staff.
Monitor staff performance and provide regular feedback and coaching.
Schedule shifts and ensure adequate staffing during peak hours.
Monitor inventory levels and coordinate with suppliers for replenishment.
Conduct regular stock audits and ensure accurate inventory records.
Manage high-value jewellery with strict security measures.
Prepare daily, weekly, and monthly sales reports.
Manage cash handling, billing, and ensure accuracy in transactions.
Control store expenses and optimize profitability.
Coordinate in-store promotions, events, and loyalty programs to boost sales.
Maintain strong client relationships and encourage repeat business.
Graduate in Business, Retail Management, or related field (preferred).
3+ years of experience in retail, preferably in luxury or jewellery sector.
Strong sales skills with proven ability to meet targets.
Excellent leadership, communication, and interpersonal skills.
Knowledge of jewellery products, trends, and hallmark certifications.
Ability to work flexible hours, including weekends and holidays.
High level of integrity and attention to detail.
Well-groomed, with a professional and approachable demeanor.