Customer Interaction:
Greeting and assisting customers in a professional and courteous manner.
Understanding customer requirements and guiding them in selecting jewelry.
Providing detailed information on products, including pricing, materials, and features.
Addressing customer inquiries and resolving issues promptly.
Maintaining good relationships with customers to ensure satisfaction and potentially foster repeat business.
Sales & Business Development:
Achieving sales targets through product sales, up-selling, and cross-selling.
Utilizing effective sales techniques to promote products and services.
Contributing to the overall success of the store or department.
Potentially identifying and pursuing new business opportunities, depending on the role.
Merchandising & Operations (especially in Retail Sales):
Ensuring proper and visually appealing display of stock on counters and in the showroom.
Assisting with maintaining the store's visual appeal and organization.
Replenishing inventory and maintaining stock levels.
Supporting daily store operations, including opening and closing procedures.
Assisting with stock management and inventory control.
Handling sales transactions efficiently and accurately.
Team Leadership & Mentoring (more likely in non-sales roles or for very senior associates in sales):
Providing guidance and support to junior team members.
Potentially overseeing specific projects or tasks.
Contributing to the development of strategies.
Product Knowledge & Industry Awareness:
Keeping up-to-date with product knowledge and industry trends.
Compliance & Reporting:
Ensuring adherence to company policies and procedures.
Preparing detailed reports and presentations for stakeholders (depending on the role).
Qualifications typically sought for a Senior Associate at TBZ might include:
Education: 12th or Above.
Experience: Generally, a minimum of 2-5 years of experience in a similar role or relevant industry (e.g., jewelry sales, retail, marketing, finance) is expected. Some roles might require more extensive experience (5-7 years).
Skills:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Proven sales and negotiation abilities (for sales roles).
Strong analytical and problem-solving abilities (especially for non-sales roles).
Leadership and mentoring skills (depending on the role).
Proficiency in basic computer operations and relevant business software.
Fluency in English and Hindi is often required, and knowledge of additional local languages can be a plus, especially for customer-facing roles in specific regions like Jaipur.
Strong organizational and time-management skills.
Ability to work under pressure and meet targets (especially in sales).
Basic knowledge of jewelry or luxury goods is preferred for retail roles.