We are seeking an experienced and passionate Senior Sales Associate to join our esteemed jewelry retail team. The ideal candidate will possess a deep understanding of fine jewelry, exceptional customer service skills, and a proven track record in sales. This role involves not only selling exquisite pieces but also building lasting relationships with our clientele and mentoring junior staff.
Engage with customers to understand their needs and preferences, providing personalized recommendations.
Demonstrate in-depth knowledge of various jewelry pieces, including gemstones, metals, and design trends.
Achieve and exceed individual and store sales targets.
Maintain the appearance and organization of the sales floor and displays.
Process sales transactions accurately and efficiently.
Handle customer inquiries, complaints, and after-sales services with professionalism.
Assist in inventory management, including stock replenishment and audits.
Stay updated with the latest industry trends and product knowledge.
Mentor and train junior sales associates, fostering a collaborative team environment.
Ensure compliance with all store policies and procedures.