A counter sales executive greets customers, understands their needs, recommends products, processes sales transactions, handles complaints, and maintains a tidy sales area to ensure customer satisfaction and achieve sales targets. Key responsibilities include inventory management, promoting products, and building strong customer relationships. Essential qualifications are typically a high school diploma, experience in sales or customer service, and strong communication skills.
Key Responsibilities
Customer Interaction:
Welcome customers, answer their questions, and provide excellent customer service and support.
Sales & Transactions:
Process sales, take orders, handle payments, and process returns in a professional manner.
Product Knowledge:
Maintain up-to-date knowledge of products, promotions, and company policies to effectively assist customers.
Inventory & Merchandising:
Monitor and manage inventory levels, restock shelves, and ensure the sales counter is organized and presentable.
Sales Targets:
Work to meet and exceed sales goals set by management.
Problem Resolution:
Handle customer complaints and issues, ensuring they are resolved to the customer's satisfaction.
Administrative Tasks:
Update customer information in the system and maintain records of transactions.
Required Skills & Qualifications
Education: A high school diploma or equivalent is generally required.
Experience: Proven experience in a similar retail or sales role is beneficial.
Customer Service: Excellent customer service skills with the ability to build rapport and maintain positive relationships.
Communication: Strong verbal communication and interpersonal skills to effectively interact with customers.
Technical Skills: Proficiency with Point of Sale (POS) systems and other retail software.
Product Knowledge: The ability to learn and clearly explain product details to customers.
Professionalism: A positive, energetic, and professional demeanor, even under pressure.