Customer Engagement:
Approach, greet, and assist customers in the showroom and on the lot, building rapport to foster future sales.
Needs Assessment:
Ask probing questions to understand customer requirements, budget, and preferences to recommend suitable vehicles.
Product Demonstration:
Provide detailed product information, explain features, benefits, and optional equipment, and offer test drives.
Sales Process Management:
Guide customers through the entire sales process, from selection to the final transaction, including paperwork.
Negotiation:
Negotiate pricing, financing options, and terms of sale to close the deal effectively.
Market & Product Knowledge:
Stay updated on new products, features, services, industry trends, competitor offerings, and local regulations.
Sales Support:
Collaborate with sales managers, finance departments, and other teams to ensure a smooth and efficient sales process.
Data Management:
Use CRM tools to manage customer interactions and track sales progress.
Administrative Tasks:
Accurately complete all necessary paperwork and documentation for sales transactions.