Job Title: Shift Manager
Location: Bangalore
Department: Retail Operations
Reports To: Store Manager/ Cluster Business Manager
Job Summary: The Shift Manager is responsible for overseeing daily operations, ensuring smooth workflow, maintaining quality standards, and managing staff performance during their shift. The role requires leadership, problem-solving skills, and the ability to handle customer interactions while meeting operational targets.
Key Responsibilities:
● Supervise and coordinate shift activities to ensure smooth store operations.
● Monitor and manage staff performance, assign tasks, and provide training as needed. ● Ensure adherence to company policies, safety guidelines, and operational standards. ● Oversee production, inventory, and quality control processes. ● Handle customer queries, escalations, and ensure excellent service. ● Track shift performance, generate reports, and communicate with management. ● Maintain discipline, resolve conflicts, and promote a positive work environment. ● Ensure all statutory and compliance requirements are met. ● Optimize workforce efficiency and reduce operational costs. Requirements: ● Bachelor’s degree or relevant experience in retail. ● 2-5 years in a supervisory role, preferably in a production or retail environment. ● Strong leadership, problem-solving, and decision-making skills. ● Ability to handle pressure and multitask in a fast-paced environment. ● Knowledge of inventory management and quality control is a plus. ● Proficiency in MS Office and familiarity with ERP systems is an advantage. ● Willingness to work in shifts, including weekends and holidays if required.