Key Responsibilities:
• Experience in TPA, Insurance Company, UTI TSL , Hospital Sector
• Understanding of the product and provide training and product demo to new and existing clients
• Team management/ handing team of Medical officers / quality analysts
• Handling operations of the accounts
• Meeting and understanding of the customer requirements, plan implementation
• Travel to the customer's site as and when required for training and implementing
• Ensure service levels are maintained at hospitals
• Establish objectives and operational criteria for accounts managed.
• Understand the requirements of Clients regularly and implement the process at hospitals.
• Motivating / retaining the team members.
• Develop and implement organizational policies and procedures for the facility of customers.
• Gathering and analyzing data (learning) and using it to plan and implement.
• Sitting on Team Meetings and representing the views of clients
• Regular Analysis for effective usage of the platform
• Planning and implementing strategic changes to improve service delivery.
• Extrapolating data for quality assurance and monitoring purposes.
• Regular visit to hospitals to review and streamline the process, document and share MOMs
• Other activities as assigned by your reporting manager.