बैक ऑफ़िस मैनेजर

Job Purpose:

The Offshore Office Manager will lead and oversee the India-based support team that provides back-office and administrative services for a UK-based social care company. The role involves managing remote staff, ensuring performance and compliance, maintaining service quality, and acting as the key liaison between the offshore team and UK leadership.

Key Responsibilities:

Team Leadership & Supervision:

• Manage, supervise, and support a team of remote administrative and support staff based in India.

• Oversee workload distribution, task completion, and quality control across functions such as HR support, scheduling, finance, data entry, and compliance documentation.

• Create KPIs and manage regular team meetings, performance reviews based on KPIs, and provide training and coaching where needed.

Operational Management:

• Ensure timely and efficient execution of all offshore tasks in alignment with UK operational needs and timelines.

• Monitor team productivity, resolve issues, and implement process improvements.

• Maintain oversight of shift scheduling to ensure adequate coverage for UK time zones.

• Help UK operations manager director and carry out tasks as needed by them (open ended profile for administrative support)

• We expect him / her to work as team player on floor when needed along with being team leader in case of process needs.

Coordination with UK Leadership and Regional office

• Act as the primary point of contact between the India team and UK stakeholders.

• Coordinate with UK managers to align on priorities, workflows, and performance expectations.

• Prepare and share regular progress reports, KPIs, and team updates with UK leadership.

• Should be able to visit our regional office at Rajkot as and when needed to co-ordinate with team working at Rajkot office.

Compliance & Documentation:

• Ensure the team adheres to data protection and confidentiality standards (GDPR-compliant).

• Oversee proper documentation, filing, and version control for all offshore operations.

• Assist in preparing documentation for audits, inspections, or compliance checks.

Administrative & Systems Oversight:

• Ensure all tools, platforms, and communication systems are functioning properly and used consistently across the team.

• Support India team in implementation of ATS system for UK Recruitments, monitor implementation and deal for software support for any queries by the team

• Co-ordinate software development company of own software for the company and help migration and other implementation of new software.

• Provide support with onboarding new offshore staff and managing access to software, training, and documentation.

Key Skills & Competencies:

• Proven leadership and team management skills in a remote setting

• Excellent communication skills (written and verbal, in English)

• Strong organizational and time-management abilities

• Familiarity with UK social care operations, compliance, and terminology (preferred)

• Comfortable working across time zones with overlapping UK working hours

Qualifications & Experience:

• 5+ years in office operations, team management, or remote operations (preferably with international clients)

• Experience managing teams supporting healthcare, social care, or similar regulated industries is a plus

• Bachelor’s degree in Business Administration, Operations, or a relevant field

• Experience with tools like Microsoft 365, Google workplace tools, Zoom, and HR/Finance platforms (preferably)

Working Hours:

1.00 pm to 10.30 pm IST which can move by 1 hour on daylight savings.

Reporting Structure:

• Reports to UK Operations Manager or Director

• Manages India-based remote administrative/support team

• इस फुल टाइम रिक्रूटर / एचआर / एडमिन Job में 5 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस बैक ऑफ़िस मैनेजर Job के बारे में अधिक जानकारी

1. इस बैक ऑफ़िस मैनेजर Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 5 - 6+ वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹40000 - ₹40000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह अहमदाबाद में एक फुल टाइम Job है।
3. इस बैक ऑफ़िस मैनेजर Job के लिए कितने कार्य दिवस हैं?
   Ans: इस बैक ऑफ़िस मैनेजर Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस बैक ऑफ़िस मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस बैक ऑफ़िस मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह बैक ऑफ़िस मैनेजर Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस बैक ऑफ़िस मैनेजर Job के लिए कितनी रिक्तियां हैं?
   Ans: ZOBONE INTERNATIONAL OUTSOURCING PRIVATE LIMITED में तत्काल बैक ऑफ़िस मैनेजर के लिए 2 रिक्तियां हैं!
7. इस बैक ऑफ़िस मैनेजर Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस रिक्रूटर / एचआर / एडमिन Job के लिए आवेदन कर सकते हैं।
8. इस बैक ऑफ़िस मैनेजर Job के लिए टाइमिंग क्या है?
   Ans: इस बैक ऑफ़िस मैनेजर Job में टाइमिंग 01:00 AM - 10:30 AM है।