Patient services: Greet patients, answer calls, and provide information while maintaining a welcoming environment.
Scheduling: Coordinate and schedule patient appointments, manage calendars, and send appointment reminders.
Medical records: Update and maintain patient records, ensuring accuracy and strict confidentiality, and assist with data entry and retrieval.
Billing and insurance: Assist with insurance verification, process claims, manage patient billing inquiries, and handle payments.
Administrative support: Handle correspondence, file documents, and manage office supplies and equipment.
Communication: Act as a liaison between patients, medical staff, and other departments.
Skills and qualifications
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency with office software and electronic health record (EHR) systems.
Detail-oriented with the ability to handle confidential information.