Office Administration:
Manage day-to-day office operations and ensure a well-organized work environment.
Customer Coordination:
• Prepare and dispatch demand letters, payment receipts, and allotment letters.
• Maintain customer records — booking forms, payment schedules, KYC, agreements, etc.
• Handle customer inquiries via phone, email, and in person.
• Follow up with customers regarding payment dues, documentation, and project updates.
• Coordinate between customers and internal departments for seamless communication.
Documentation & Reporting:
• Ensure timely and accurate filing of all customer-related and internal documents.
• Maintain digital and physical records of agreements, invoices, and correspondence.
• Prepare daily, weekly, and monthly reports on office activities and payment follow-ups.