Greet patients and visitors in a courteous and professional manner.
Provide information regarding hospital services, departments, and procedures.
Assist with patient check-in, check-out, and registration processes.
Manage patient flow and ensure waiting areas are organized.
Answer and route phone calls promptly using the hospital’s telephone system.
Maintain and update patient records in the hospital management system (HMS/EMR).
Schedule, confirm, and reschedule patient appointments.
Handle incoming/outgoing mail and manage front-desk correspondence.
Collect payments, issue receipts, and coordinate with billing departments.
Communicate effectively with doctors, nurses, and other staff regarding patient arrivals and requirements.
Assist with admission and discharge formalities.
Maintain confidentiality of all patient information per HIPAA or relevant local laws.
Handle emergency situations by following hospital protocols.
Excellent verbal and written communication skills.
Strong customer service orientation and professional demeanor.
Ability to multitask in a fast-paced healthcare environment.
Proficiency in computers (MS Office, hospital management systems).
Attention to detail and strong organizational skills.
Ability to remain calm and empathetic in stressful situations.