Responsibilities:
· Reception: Welcoming visitors, managing the reception area, and keeping the office clean and organized
· Phone calls: Answering and directing phone calls to the appropriate department or staff member
· Mail and packages: Handling incoming and outgoing mail and couriers based on priorities
· Administrative tasks: Updating appointment calendars, scheduling appointments, organizing files, and maintaining office supplies
· Customer service: Providing customer service, answering questions, and addressing complaints
· Records: Maintaining records and visitor information administration and operation
· Supervision: Supervising front office teams, assigning work, and providing guidance and support
· Communication: Communicating with clients, customers, and employees
· Interpersonal skills: Interacting with others in a genuine and enthusiastic manner