As a Guest Relationship Executive in the real estate sector, you will serve as the first point of contact for clients and visitors at the site office or real estate mall. Your role is crucial in creating a positive and professional first impression, guiding potential buyers, and supporting the sales and customer service teams to ensure a seamless client journey.
Welcome and attend to walk-in clients and visitors at the site or sales office.
Understand client requirements and direct them to the appropriate sales or service team.
Provide basic information about ongoing projects, property types, pricing, and site details.
Schedule and coordinate site visits with the sales team.
Maintain the visitor database and track follow-ups with potential clients.
Handle phone inquiries and emails professionally and promptly.
Ensure the reception/lounge area is clean, organized, and client-ready at all times.
Coordinate with various departments to address client needs and ensure timely assistance.
Assist in organizing customer events, project launches, or promotional activities.
Take client feedback and escalate issues or suggestions to the appropriate team.