Supervise and coordinate all hotel operations including front office, housekeeping, and maintenance.
Ensure high levels of guest satisfaction through efficient service and hospitality.
Handle customer feedback, resolve complaints promptly and professionally.
Manage room inventory, pricing, and online channels in coordination with Deteex.
Oversee staff scheduling, training, and performance management.
Maintain compliance with safety, hygiene, and property standards.
Monitor daily revenue, expenses, and profitability.
Prepare reports for management and ensure smooth communication with the Deteex head office.