Guest Services:
Greeting guests, verifying their details, assigning rooms, and providing keys.
Reservations & Check-in/Check-out:
Managing online, phone, and walk-in reservations, and processing check-outs efficiently.
Administrative Tasks:
Answering phone calls, transferring calls, taking messages, and performing data entry.
Financial Transactions:
Processing payments, managing guest bills, and handling cash and credit card transactions.
Guest Support:
Responding to inquiries, assisting with special requests, and resolving complaints or issues.
Information & Concierge Services:
Providing information on hotel services, facilities, and local attractions or services.
Front Desk Operations:
Maintaining a clean, organized, and welcoming reception area.
Liaising:
Collaborating with other hotel departments like housekeeping to ensure a seamless guest experience