Greet guests with a warm and professional welcome upon arrival.
Manage reservations, waitlists, and table allocations to optimize guest flow and minimize wait times.
Maintain a strong understanding of the restaurant’s menu, special offerings, and teas to guide and assist guests.
Build rapport with regular guests and note preferences to personalize their experience.
Handle guest inquiries, complaints, and feedback in a courteous and prompt manner.
Coordinate with the service and kitchen team to ensure smooth operations and timely service.
Maintain cleanliness and aesthetics of the reception and waiting areas.
Maintain guest records, feedback logs, and assist with guest loyalty initiatives.
Support in organizing special events, promotions, or group bookings.