Greeting Guests: Welcome guests with a smile when they arrive.
Check-Ins/Check-Outs: Help guests sign in (check-in) and sign out (check-out) quickly and easily.
Handling Keys: Give out room keys and get them back when guests leave.
Answering Phones: Answer the hotel phone politely and transfer calls or answer questions.
Taking Payments: Handle cash and credit card payments accurately.
Giving Information: Tell guests about the hotel's services, nearby places, and directions.
Solving Problems: Listen to any guest complaints and try to fix them right away, or get a manager to help.
Luggage Service: Help carry guests' heavy bags to and from their rooms.
Room Directions: Show guests how to get to their room and explain how things work inside (like the air conditioning or Wi-Fi).
Running Errands: Deliver items to rooms (like extra towels, messages, or mail).
Door Service: Open the main hotel door for guests and help them get in or out of taxis/cars.