Key Responsibilities:
Welcomed and assisted guests, ensuring a comfortable and memorable stay.
Managed front desk operations, reservations, and check-in/check-out procedures.
Coordinated digital marketing campaigns and maintained social media presence to boost bookings.
Oversaw tour operations, including itinerary planning and guest travel assistance.
Maintained accurate financial records using Tally; prepared reports and budgets.
Utilized Excel, PowerPoint, and CRM tools for data management and business presentations.