As a Front Office Executive, you will be the first point of contact for guests at the hotel. Your role is to ensure a warm welcome, smooth check-in/check-out, handle reservations, and assist with guest requests — all while maintaining a high level of professionalism and hospitality.
Greet guests upon arrival with a warm and professional attitude
Manage check-in and check-out procedures efficiently
Handle room bookings, cancellations, and modifications using hotel software (e.g. IDS, Opera, PMS)
Answer phone calls, emails, and respond to guest inquiries
Coordinate with housekeeping, maintenance, and room service departments
Manage guest complaints or escalate to the appropriate department
Maintain records of guest stays, payments, and other data
Handle cash and card transactions accurately
Ensure lobby and front desk area is neat and presentable
Provide local information, directions, and concierge services when needed
Bachelor’s degree in Hospitality, Hotel Management, or a related field (preferred)
1–3 years of experience in a front office or customer service role
Excellent communication and interpersonal skills
Proficiency in MS Office and hotel management software (PMS)
Ability to work in shifts (including weekends and holidays)
Professional appearance and attitude
Customer service
Problem-solving
Multitasking
Team collaboration
Time management
Attention to detail
Front desk position; standing for long periods may be required
Rotational shifts, including night shifts
High interaction with guests and internal teams
HR Contact No:8248263981