Guest & Visitor Management:
Greet visitors, clients, and employees warmly and professionally, directing them to the appropriate personnel or office.
Communication:
Answer, screen, and forward incoming phone calls, manage voicemails, and handle general inquiries from visitors and callers.
Mail & Deliveries:
Receive, sort, and distribute incoming mail and packages, and prepare outgoing mail and shipments.
Administrative Tasks:
Maintain organized filing systems, perform basic data entry, schedule appointments, and update calendars.
Office Maintenance:
Keep the reception area tidy and presentable, order and maintain office supplies, and ensure the area is secure.
Customer Service:
Provide information about company services and products and address basic inquiries in a friendly and helpful manner.
Essential Skills
Communication Skills:
Excellent verbal and written communication is crucial for interacting with clients, visitors, and colleagues.
Interpersonal Skills:
A friendly, professional demeanor and a warm attitude are essential for creating a positive first impression.
Organizational Skills:
Strong multitasking abilities and a methodical approach are needed to handle various tasks, files, and supplies.
Technical Proficiency:
Basic computer literacy, including proficiency in Microsoft Office Suite, is often required for data entry and scheduling.
Problem-Solving Skills:
The ability to identify issues and find resourceful solutions is beneficial.