1. Front Desk & Customer Handling
Welcome and greet all walk-in customers with professionalism and courtesy.
Understand the purpose of the customer’s visit and guide them to the right service or person.
Maintain a positive and friendly environment to make customers feel comfortable.
2. Information & Guidance
Provide customers with accurate knowledge about credit card repayment and settlement services.
Explain available offers, repayment options, settlement plans, and interest/charges in simple terms.
Assist customers in filling out basic forms or applications related to repayment/settlement.
3. Requirement Collection
Listen carefully to customer requirements and collect necessary details (credit card type, dues, repayment ability, etc.).
Share the information with the concerned department for further processing.
Ensure customer data is handled confidentially and securely.
4. Coordination & Support
Coordinate with the telesales/finance team to ensure smooth follow-up and service delivery.
Schedule appointments or connect customers with executives when deeper discussion is needed.
Provide basic support material like brochures, offers, or repayment guidelines to customers.
5. Office Administration
Maintain a clean and organized reception area.
Keep records of all walk-in customers (visitor log/register).
Answer incoming calls politely and transfer them to the relevant department.