Key Responsibilities
Guest Reception: Warmly welcome and assist guests, ensuring a smooth check-in and check-out process.
Front Office Management: Handle incoming calls, inquiries, and appointments in a professional manner.
Information Support: Provide accurate information about company services, facilities, and nearby amenities.
Guest Assistance: Handle guest requests and coordinate with internal departments for smooth resolution.
Complaint Handling: Address guest concerns promptly, ensuring satisfaction and maintaining professionalism.
VIP Management: Manage VIP guest visits with personalized attention and care.
Record Keeping: Maintain guest logs, visitor records, and front desk documentation accurately.
Feedback Collection: Gather and share guest feedback to continuously improve service standards.
contact person : 9513336263