Guest Reception: Warmly welcome and greet guests, ensuring a smooth check-in and check-out experience.
Information Support: Provide guests with accurate information regarding facilities, amenities, and local attractions.
Complaint Handling: Address and resolve guest concerns promptly, maintaining professionalism at all times.
VIP Guest Management: Manage VIP guest arrivals/departures, ensuring personalized attention and service.
Department Coordination: Liaise with internal departments to fulfill guest requests and provide seamless service.
Feedback Collection: Gather guest feedback to identify areas for service improvement.
Record Keeping: Maintain accurate records of guest interactions, reservations, and front desk transactions.