Guest Reception: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process.
Information Provision: Offering detailed information about hotel services, amenities, and local attractions.
Complaint Resolution: Addressing and resolving guest complaints promptly and professionally.
VIP Guest Management: Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met.
Coordination with Departments: Collaborating with other departments to fulfill guest requests and ensure seamless service delivery.
Feedback Collection: Gathering guest feedback to identify areas for improvement and enhance service quality.
Record Maintenance: Keeping accurate records of guest interactions and transactions
Educational Background: A bachelor's degree in Hospitality Management or a related field.
Experience: Prior experience in customer service, preferably within the hospitality sector.
Communication Skills: Excellent verbal and written communication abilities.
Problem-Solving Abilities: Strong skills in addressing and resolving issues efficiently.
Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
Technical Proficiency: Familiarity with hotel management software and reservation systems.
Language Skills: Proficiency in multiple languages is advantageous