Welcome and greet guests warmly on arrival.
Perform check-in and check-out procedures efficiently.
Handle guest inquiries, complaints, and requests professionally.
Provide information about hotel facilities, services, and local attractions.
Maintain accurate guest records and update reservation systems.
Handle room bookings, cancellations, and modifications.
Manage billing and process payments (cash, credit card, etc.).
Maintain and organize front desk files and documentation.
Answer telephone calls, emails, and other communications.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Relay important messages or information to guests or staff.
Maintain a daily cash float and balance cash register at the end of the shift.
Prepare reports such as daily occupancy, revenue, and guest feedback reports.
Maintain a clean and presentable front desk area.
Dress in proper uniform and follow grooming standards.
Uphold hotel policies, procedures, and guest confidentiality.
Excellent communication and interpersonal skills.
Proficiency in hotel management software (e.g., Opera, IDS, or similar).
Problem-solving and conflict resolution abilities.
Multitasking and time management.