Roles and Responsibilities:
1. Reception & Guest Management
· Welcome and greet guests professionally upon arrival and departure. o Maintain the reception area in a neat and presentable manner.
· Look after visitor needs, including managing food arrangements for guests.
· Conduct office tours for new joiners or visitors as required.
2. Communication & Coordination
· Manage all incoming and outgoing calls; transfer calls as needed.
· Handle company correspondence, including sorting mail and responding to emails.
· Coordinate with agencies to arrange travel itineraries for directors, employees, new joiners, and trainees.
3. Meeting & Event Support
· Schedule meetings, book rooms, and arrange necessary refreshments.
· Assist in organizing internal events, including catering and logistics.
· Prepare agendas and take meeting notes as required.
4. Administrative Tasks
· Draft, format, and print business documents.
· Photocopy, file, and maintain appropriate records.
· Support directors with requests and ad hoc tasks.
5. Facility & Vendor Coordination
· Check and maintain the facilities management checklist.
· Coordinate and follow up with internet providers for connectivity and service issues.
· Track and maintain records of courier dispatches and receipts.
6. Health & Safety
· Ensure primary medical supplies are well-stocked and accessible.
· Monitor the cleanliness and safety of shared office areas.
7. HR & Employee Support
· Coordinate follow-up calls and other administrative support for the HR department.
· Assist in onboarding activities and support new joiners as needed.
8. Professional Development
· Attend workshops, training sessions, and conferences when requested to enhance skills and knowledge.
Front Desk Officer Skills and Qualifications:
● Prior Office Management Experience Preferred
● Strong Attention to Detail
● Ability to Work Without Supervision
● Excellent Time Management Skills
● Exceptional Communication and Customer Service Skills
● Technical Skills, Including Proficiency With Microsoft Office Programs
● Strong Prioritization and Organization Skills
● Ability to Handle Confidential Information
● Strong Record Keeping Skills
● Presentation Skills, Including Welcoming Guests to Events;
● Ability to Multitask