Key Responsibilities:
Greet clients warmly and manage check-ins and check-outs.
Handle appointments efficiently, including walk-ins, telephonic, and online bookings.
Coordinate with stylists and staff to ensure smooth daily operations.
Explain salon services, packages, and ongoing promotional offers to clients.
Manage billing, daily cash handling, and maintain accurate records.
Ensure the front desk area remains clean, organized, and professional at all times.
Address basic client queries and escalate issues to management when required.
Maintain client data using salon scheduling software and Microsoft Excel.