Location: Bihar
Department: Solar Sales & Service
Company: Surya International Enterprise Pvt. Ltd.
We are seeking a skilled and customer-focused Service Engineer for our Solar Sales Department in Bihar. The role involves providing technical support, installation, maintenance, and after-sales service for solar products and solutions. The candidate will ensure smooth functioning of systems, resolve customer complaints, and support the sales team with technical expertise.
Install, test, and commission solar power systems at customer sites.
Conduct preventive and corrective maintenance of solar panels, inverters, batteries, and other solar equipment.
Provide technical support and training to customers and channel partners.
Troubleshoot and resolve product/service-related issues in a timely manner.
Ensure high levels of customer satisfaction through prompt service and professional handling.
Assist the sales team by providing technical demonstrations and product knowledge during client interactions.
Maintain service reports, warranty claims, and documentation as per company standards.
Coordinate with the head office and vendors for spare parts, escalations, and technical guidance.
Ensure adherence to safety, quality, and compliance standards during all service activities.
Regularly monitor performance of installed solar systems and suggest improvements.
Strong technical knowledge of solar PV systems, inverters, batteries, and related equipment.
Good problem-solving and diagnostic skills.
Proficiency in using testing tools and electrical measuring instruments.
Knowledge of electrical circuits, wiring, and installation standards.
Excellent communication and customer handling skills.
Ability to travel extensively within Bihar for service requirements.
Team player with the ability to work independently under minimal supervision.
ITI/Diploma / B.Tech in Electrical, Electronics, or Renewable Energy Engineering.
3–4 years of experience in solar service, installation, or maintenance (preferred battery / Solar Sales companies).
Hands-on experience with solar PV systems, batteries, and inverters is mandatory.
Familiarity with safety regulations and compliance requirements in the solar industry.