सर्विस इंजीनियर

Job Summary

Make B Technologies is seeking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands.

This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:

1. Customer Interaction:

   • Act as the primary liaison between customers and the service team, ensuring clear and courteous communication.

   • Communicate with customers and dealerships to understand their service requirements and provide appropriate solutions.

   • Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.

   • Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

   • Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

   • Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

   • Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

   • Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

   • Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

   • Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

   • Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development:

   • Conduct training sessions for dealership staff and service technicians on new products, diagnostic tools, and service procedures.

   • Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

   • Ensure compliance with manufacturer's standards, service protocols, and safety regulations.

   • Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

   • Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

   • Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

   • Collaborate with cross-functional teams including sales, engineering, and logistics to address customer issues and improve service delivery processes.

   • Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

• Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

• Minimum experience: At least 5 years of relevant work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, or equivalent brands.

• Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

• Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector.

• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

• Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Benefits: Monthly salary incrementation from starting month based on performance.

Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

NOTE : Candidate must present original educational and work experience certificate during the selection process.

• इस फुल टाइम मकैनिक Job में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस सर्विस इंजीनियर Job के बारे में अधिक जानकारी

1. इस सर्विस इंजीनियर Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 0 - 5 वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹30000 - ₹40000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह मुंबई में एक फुल टाइम Job है।
3. इस सर्विस इंजीनियर Job के लिए कितने कार्य दिवस हैं?
   Ans: इस सर्विस इंजीनियर Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस सर्विस इंजीनियर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस सर्विस इंजीनियर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह सर्विस इंजीनियर Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस सर्विस इंजीनियर Job के लिए कितनी रिक्तियां हैं?
   Ans: MAKEB TECH में तत्काल सर्विस इंजीनियर के लिए 10 रिक्तियां हैं!
7. इस सर्विस इंजीनियर Job के लिए कौन आवेदन कर सकता है?
   Ans: केवल पुरुष उम्मीदवार इस मकैनिक Job के लिए आवेदन कर सकते हैं।
8. इस सर्विस इंजीनियर Job के लिए टाइमिंग क्या है?
   Ans: इस सर्विस इंजीनियर Job में Day की शिफ्ट है।