Providing Service Excellence to the customers, being a primary point of contact with proper support, response and communication Trouble shooting Refrigeration, Electrical, Mechanical oriented mal functioning of the equipment
Scheduling and completing AMC & Warranty schedules with adherence Working towards achieving KPI for breakdown time and payment collection Working towards obtaining appreciation from the customers through customer satisfaction survey
Providing training and demonstration of the product to the customers during installation Updating reports and status of work in Companies Online portal on daily basis Contributing towards generating revenue to the department with effective skill