Key Responsibilities
Installation & Commissioning:
Install and commission CNC systems , drives, motors and other accessories at client sites.
Configure and calibrate CNC controllers and drive systems.
Maintenance & Troubleshooting:
Perform preventive and corrective maintenance of CNC machines.
Diagnose electrical, and software-related faults.
Ensure minimal machine downtime and high machine performance.
Customer Support:
Attend service calls and provide timely technical support to customers.
Train customer operators and maintenance personnel on machine usage and basic troubleshooting.
Build strong relationships with customers through prompt and professional service.
Documentation:
Maintain service logs and submit detailed reports after every service visit.
Record issues, spare parts used, and recommendations for follow-up.
Coordination:
Coordinate with the spares team and technical office for required parts or advanced support.
Provide feedback to the design and manufacturing teams for quality improvements.