📦 Listing & Managing Products on all Marketplaces (Amazon, Flipkart, Myntra, AJIO)
📊 Daily Order Processing, Dispatch Tracking, and Order Status Updating
🗂️ Regular Inventory Update and Coordination with Warehouse/Dispatch Team
📩 Responding to Marketplace Customer Queries, Emails, and Complaints
📑 Coordinating Return/Replacement Requests and Settlement Claims
📝 Uploading New Product Listings with Correct Titles, Descriptions, Keywords, and Images
🖼️ Basic Canva/Photoshop Image Editing for Product Listings
📆 Weekly Sales & Stock Reports Submission
📩 Coordinate Influencer Collaborations, Sending Product Barter Offers
✉️ Handle WhatsApp Business Marketing, Email Campaigns, and SMS Promotions
📅 Plan and Execute Monthly Content Calendar for Instagram & Facebook
📑 Record Daily Dispatch Summary and Send EOD Report
KPIs (Key Performance Indicators):
Timely order dispatch rate: >98%
Zero pending orders by end of day
Zero inventory stock mismatch
Zero unanswered customer queries within 2 hours during working hours
Minimum 3-5 Instagram posts/reels/stories daily
Ad ROAS: > 2.5 after initial testing
Minimum 10 Influencer collabs/month
Monthly follower growth: +2000 organic followers
Zero dispatch delay for paid orders
Zero stock-out situations
100% inventory tally between physical stock and system stock
Dispatch accuracy rate: >99%