Roles & Responsibilities :
Define material group-wise QC parameters for all product categories.
Ensure 100% inspection of all incoming materials and customer-returned products as per QC checklist.
Maintain material group-wise inspection history sheets and test logs.
Coordinate with vendors for rejection handling, feedback sharing, and corrective action.
Conduct vendor site inspections to evaluate the technical capabilities of new suppliers.
Provide technical support to the sales team regarding product specifications, usage, and functionality.
Create SOPs and operation manuals for toner and ink filling, calibration, and machine settings.
Train operators on best practices and optimal use of production machinery.
Analyze production process flow, identify bottlenecks, and suggest improvements for resource optimization.
Address customer complaints and queries related to product usage or defects and propose solutions.
Demonstrate in-depth product knowledge and take initiative to resolve technical issues independently.
Be part of the vendor negotiation team, offering technical insights on product quality and feasibility