We are looking for an enthusiastic and dedicated Assistant to become a valuable part of our team for Conixa System Private Limited based in Delhi, located at Patparganj Industrial Area. The role offers ₹12000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to manufacturing. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Handle day-to-day office work and administrative duties
Schedule appointments, manage calendars, and organize meetings
Answer phone calls, emails, and coordinate with clients or vendors
Maintain proper documentation and filing systems
Provide personal assistance as needed
Support the manager in executing tasks effectively
Requirements:
Minimum Graduate or equivalent
Good communication skills in [English/Hindi]
Proficient in MS Office (Word, Excel, Outlook)
Presentable and professional demeanour
Ability to maintain confidentiality and multitask
Benefits:
Friendly work environment
Fixed working hours
Career growth opportunities
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with 0 - 1 years of experience in customer service or tele calling, who are proficient in Hindi. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 6 days working during the Day shift.